Privacy Policy

MIM International LLC ("we," "our," or "us") values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website, products, and services.

1. Information We Collect

We collect information in the following ways:

• Information you provide directly: When you fill out forms, express interest in a vehicle, provide your phone number for communication, or contact us.
• Contact information: Including your name, email address, and phone number when you request information about vehicles or our services.
• Information we collect automatically: Such as your IP address, browser type, pages visited, and time spent on our site. We use cookies and similar technologies for this.
• Information from third parties: Analytics providers and advertising platforms may share data to help us serve you better.

2. How We Use Your Information

We use your information to:

• Respond to your enquiries about vehicles and our import services
• Communicate with you regarding vehicles you have expressed interest in
• Send you updates about your vehicle enquiries, orders, and appointments
• Provide customer support and respond to your questions
• Improve our website and services
• Meet legal or regulatory requirements

3. SMS and WhatsApp Messaging Policy

When you provide your phone number and express interest in a vehicle on our platform, you consent to receive communications from us via SMS text messages and/or WhatsApp. Here's what you need to know:

Types of Messages

We may send you messages regarding:

• Confirmation of your interest in a specific vehicle
• Follow-up communications about vehicles you have enquired about
• Appointment scheduling and reminders
• Order status updates and import progress
• Responses to your questions about our services

Message Frequency

We do not send unsolicited marketing messages. You will only receive messages after you have actively expressed interest in a vehicle or our services. Message frequency varies based on your enquiries and ongoing conversations. We will not spam you—our communications are initiated by your expressed interest and are part of a genuine conversation about your vehicle requirements.

Opting Out

You can opt out of receiving SMS or WhatsApp messages at any time by:

• Replying "STOP" to any message you receive from us
• Visiting our unsubscribe page
• Contacting us directly at info@carcay.com

After opting out, you will receive a confirmation message and no further messages will be sent unless you re-subscribe.

Costs

Message and data rates may apply depending on your mobile carrier and plan. We are not responsible for any charges from your carrier.

Privacy of Phone Numbers

We do not sell, rent, or share your phone number with third parties for their marketing purposes. Your phone number is used solely for communications related to your vehicle enquiries and our services.

4. Cookies & Tracking

We use cookies, pixels, and analytics tools (like Google Analytics) to track activity and improve our services. You can disable cookies in your browser, but some features may not work as intended.

5. How We Share Your Information

We do not sell your personal information. We may share it with:

• Trusted service providers who help operate our business (e.g., messaging platforms)
• Analytics and marketing partners to improve our services
• Legal authorities if required by law

6. Data Security

We use reasonable administrative, technical, and physical measures to protect your information. However, no method of transmission or storage is 100% secure.

7. Your Rights

Under applicable data protection laws (including GDPR), you have rights to:

• Access, update, or delete your personal information
• Opt out of marketing communications
• Restrict certain data processing
• Request a copy of your data in a portable format
• Withdraw consent at any time

To exercise these rights, email us at info@carcay.com.

8. Third-Party Links

Our website may link to other sites. We're not responsible for their privacy practices, so please review their policies.

9. Children's Privacy

Our services are not directed to anyone under 18. We do not knowingly collect data from children.

10. Changes to This Policy

We may update this policy from time to time. The "Last Updated" date will reflect the latest version.

11. Contact Us

If you have any questions about this Privacy Policy, contact us at: